Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
Are all your items authentic?
Absolutely. Every item at Boutique Patina undergoes a rigorous multi-point inspection process by our in-house experts to guarantee 100% authenticity before it is listed.
What is the condition of your pre-loved pieces?
We specialize in high-quality vintage and pre-owned luxury. Each product page features a detailed condition report and high-resolution photos highlighting any signs of wear.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually arrives within 3-5 business days, while international delivery times vary by destination.
What is your return policy?
We offer a 14-day return window for most items. The security tag must remain attached and the item must be in the same condition as when it was received to qualify for a refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm and Klarna to make luxury more accessible.